Free Delivery Available on All US Orders Over $45

FAQs

WHAT SIZES ARE THERE?

You can find the size guide in the main menu of our store, in the photos of each product, and on the product page. If you need help with the sizes or have a custom request, please send us an enquiry at enquiries@poochbandana.com

ARE YOUR BANDANAS ADJUSTABLE?

They are not adjustable, unfortunately. However, our bandanas come in 8 different sizes, so just refer to the size guide for your perfect fit!

DOES THIS FIT ALL DOGS?

Yes! XXS should fit most puppies, and we also cater for larger dogs. Just refer to our size guide or send us an enquiry at enquiries@poochbandana.com

WHAT IF THE BANDANA DOES NOT FIT?

Through our tested sizing charts, we want to make sure we avoid fitting problems. You can return the bandana within 30 working days. Return shipping charges and/or costs due to size difference may apply. Personalized bandanas cannot be returned.

HOW DO THE BANDANAS FASTEN UP?

We use snap-on fasteners to attach our bandanas. They come off easily with a firm pull, which ensures maximum safety for your pooch, whilst still providing a great and secure fit.

CAN I PERSONALIZE MY BANDANAS?

Yes you can! You can either personalize it with your pooch's name on our product pages (just make sure to choose your dog's neck size first), or you can message us at enquiries@poochbandana.com to get your item fully personalized. Please make sure to choose correctly, because personalized items cannot be returned.

DO YOU DO FREE DELIVERY?

Free delivery is available on all orders over $45 in the US!

DO YOU SHIP OUTSIDE OF THE US?

We do! However, we only offer signed for/tracked delivery.

HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?

We aim to make our products as quickly as possible after your order has been placed, but at least within 7 working days after your order date. As we cannot guarantee our courier's delivery times, please allow 5-7 working days for delivery thereafter, depending on which shipping option you choose and where you live.

MY PRODUCT HASN'T ARRIVED - WHAT DO I DO?

Once the promised delivery times have passed, please get in touch with us as it can't be ruled out that the courier has lost the order in transit. However, there's no reason to panic - we'll get in touch with them, and then replace your order free of charge with the first class signed-for delivery option. There's no issue we weren't able to resolve before!

CAN I RETURN MY PRODUCT?

You can return any product within 30 working days, unless it has been personalized with your pooch's name. Please refer to our Delivery & Returns Policy for more details.

ARE DOG BANDANAS SAFE?

Whilst you should always make sure your pooch does not chew on any foreign objects, our bandanas are generally safe and are not a choking hazard. Thanks to a snap-on fit, our bandanas also come off easily with a firm pull, which ensures maximum safety for your pooch.

HOW DO I CLEAN THE APPAREL?

We know pooches can make a lot of muck, but we got you covered! We recommend you handwash our products in warm, soft soapy water, and air-dry the product afterwards. Our products are machine washable at a low temperature, but we do not recommend this as we cannot rule out any damages. We further recommend using a waterproofing/water repelling spray to make your handcrafted product's look last for longer.

WILL MY POOCH ENJOY WEARING A BANDANA?

Yes, your pooch will not mind wearing a bandana if it is used to collars or harnesses. Plus, dog bandanas look really cool!

MODELLING FOR POOCH BANDANA

We get inundated with modelling requests, and cannot accommodate everyone - but do not get discouraged, we host model searches for every product launch and every few months or so! Just follow us on Facebook and/or Instagram @Poochbandana and keep trying. 🐾

DO YOU PROVIDE FREE BANDANAS FOR CHARITIES, RAFFLES ETC?

Unfortunately, we cannot provide any free bandanas for charities or individuals for charity purposes (e.g. raffles) as we get flooded with such requests, and it would be impossible to either support everyone or choose who we would support or not support. Pooch Bandana has chosen a local dog charity and any budget for charity will go towards them.